You may also need your AppleID and associated password. Genius Bar Reservation and Apple Support Options - Apple Alternatively, the technicians at the Genius Bar of your local Apple Store will be delighted to assist: If you don’t have access to a suitable computer of your own, that of a helpful friend or family member will suffice. Update to the latest version of iTunes – Apple Support You’ll need access to either a Windows PC (with iTunes for Windows installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of macOS).ĭownload and use iTunes for Windows – Apple Support If you’ve forgotten the passcode on your iPad, or your iPad is disabled – Apple Support If your iPhone/iPad indicates that it is disabled/unavailable/locked-out, or you have forgotten your iPad passcode, you have no alternative other than to follow this process: IPadOS 15.1 and earlier - and all devices that are Disabled You will be able to restore data from a pre-existing iCloud backup without the use of a computer, but will require a PC/Mac to restore data from an iTunes backup. How to reset your iPhone, iPad, or iPod touch when you forgot your passcode - Apple Support IOS/iPadOS 15.2 or later with a forgotten PasscodeĪpple has introduced a new procedure with which to reset an iPad or iPhone with a forgotten Passcode - allowing you to use your AppleID and associated Password to reset your device. You can log in with a new Apple ID to enjoy all the iCloud services and iOS features. If you see an iPhone or iPad unavailable message or Security Lockout screen - Apple Support Delete Apple ID & iCloud account without password, from activated iPhone/iPad/iPod Touch. You may find this support page to be helpful: A forgotten or unknown iPhone/iPad passcode cannot be recovered - and neither can it be reset or modified from another device.
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